The logistics industry doesn't slow down for learning curves – it penalizes them. Whether it's a misquoted rate, a mishandled customer conversation or a gap in operational knowledge, the cost of not knowing can lead to sizable losses. This month's WiseTech Academy courses cover three areas where understanding the fundamentals can prevent many headaches: tariffs & rates, customer communications and air freight operations.
1) Tariffs and Rates Overview – GLOBAL
The Tariffs & Rates module brings together a lot of moving parts: Client Rates, Company Tariffs, Costings, Intercompany Tariffs, One Off Quotes, Quotations and Autorating. This course gives you a clear overview of how the module works in CargoWise.
Designed for end users of Tariffs & Rates.
2) Communicating with Customers – GLOBAL
A single miscommunication can cost you a customer. This course helps you identify what customers actually need, how to respond with solution-focused clarity, and ways to manage difficult conversations with care. Take home practical strategies you can use for your next conversation.
Designed for customer service professionals, sales teams and anyone in a customer-facing role.
3) Basic Air Freight Export Operations – GLOBAL
Air freight moves fast, but the processes behind it are anything but simple. From aircraft types and cargo routing to Shippers' Letters of Instruction (SLIs), export declarations and Incoterms, this course walks you through how air cargo gets from warehouse to aircraft.
Designed for anyone building their knowledge of air freight export operations.
There's always something new to learn.
WiseTech Academy adds new courses and resources every month, so there's always something new to learn. Explore our full range of courses and find the right resources or certifications to succeed in logistics at wisetechacademy.com.