All the power of CargoWise:
fully packaged, no separate charges 

Direct value for your customer


Over recent years, many of our customers have begun allocating software automation costs directly to their customer invoices, often as a disbursement. Our new commercial model supports and enhances this important choice by allowing you to remove overheads from your P&L, enabling you to pass the direct costs to your customer, as you do with many other logistics costs. 

 

Significant potential CargoWise cost savings 


At your sole discretion, the CargoWise Automation Fee can be treated as a disbursement and be passed directly on to your customer for recovery. In this case, the cost will be removed from your P&L, having a very positive impact on your net margin. However, you are free to treat this new billing as an overhead or pass it forward to your customer as a disbursement  

Built into a single transaction fee for simplicity


The CargoWise automation cost is now built into one simple transaction fee – the CargoWise Automation Fee – directly attributable to supporting your Export and Import customer’s transport and logistics needs. 

Dramatically reduce or eliminate software overheads


For many of our customers, this will mean no more User Seat Fees and none of the standard CargoWise Cloud hosting fees. Every component included in the CargoWise Value Packs, from your staff's user access to standard CargoWise Cloud Hosting, is included in the CargoWise Value Packs, dramatically reducing or eliminating the software overheads normally allocated to your P&L expenses. 

Transparent, simpler billing for your customers


By choosing the new CargoWise billing configuration, your customers will see the CargoWise Automation Fee as a disbursement made by you, on their behalf as their agent, ensuring clear, consistent billing with full visibility of automation costs. Every CargoWise logistics provider will see the same CargoWise Automation Fee regardless of the size of the logistics provider or their customer. When your customer considers the CargoWise Automation Fee it will be a miniscule fraction of the landed cost of the goods they are importing or exporting.

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AI functions

New Agentic Workflow and AI Management 


Through the CargoWise Value Packs, you will have access to our soon-to-be-released AI Workflow and Management Engines, that will deliver significant labor reduction and efficiencies previously out of reach. By handling repetitive processes instantly and accurately, they free your teams to focus on exceptions, strategic decisions, and delivering greater customer value. 

Inclusions

A much simpler, cost effective, and more extensive package


The CargoWise Value Pack is presented as a CargoWise Automation Fee and it is directly attributable to the enablement of the logistics processes and workflows needed to plan, manage, and automate your customers’ cargo from order inception through to final release.  

















Single, all-inclusive fee per shipment

For a Forwarding Agent, this means a single fee per shipment (including any customs processes and all major functions required for International Forwarding). For a Customs Agent, it's also one fee for any stand-alone customs procedures and all other major functions needed for a highly integrated experience.  


No more User Seat Fees for many of our customers

These overheads are now included in the CargoWise Value Packs. Whether you have 10 staff or 10,000, your teams can work freely across locations and functions without restriction. No per-user licenses, no incremental costs - just the flexibility to scale, onboard new staff, and expand your operations.


No more standard CargoWise Cloud hosting fees for many of our customers

You can have as many users as you like on the system, as large a database as you need, and as much CPU processing power and data transfer as you require to run your business, regardless of scale, staff size, or processing demand. 

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Want to enable or discuss the CargoWise Value Packs in more detail?

Simply raise an eRequest (Product: ENT | Criticality: CR9 | Product area: ADM) and our team will contact you.

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The CargoWise Value Pack advantage 

Extensive industry training, education, and certification included at no cost  

As part of our ongoing efforts to equip your operational staff and line managers with the CargoWise capabilities and industry skills needed for high levels of accuracy, compliance, and productivity, we’re including all WiseTech Academy courseware - except a small number of third-party courses - at no additional cost in the CargoWise Value Packs.

This includes hundreds of hours of self-paced, role-based training across international logistics, ensuring your teams can continuously deepen their CargoWise proficiency while strengthening their understanding of global logistics operations.


Continuous workforce development

Empower every team member with structured, on-demand learning that adapts to your business. From onboarding new hires to upskilling experienced operators, WiseTech Academy’s integrated learning pathways help you build a consistent standard of knowledge and performance across your organization - driving faster adoption, fewer errors, and a more capable workforce.

FAQs

Frequently asked questions

See our frequently asked questions for detailed information on the CargoWise Value Packs and learn more about how they’re designed to enhance every phase of your logistics lifecycle.

See full FAQs

 

The CargoWise Value Pack model is our new commercial model which replaces the prior STL model, and includes the following features which will significantly benefit our customers:

  • Pricing: CargoWise Value Pack Transaction Fees are charged at a specific and published Community Price per eligible logistics transaction.  For current pricing, please refer to our Community Pricing page. Charging per transaction directly links cost to value. The STL model combined transaction-based charges with individual module and feature fees, seat fees and cloud hosting fees, which meant it could be difficult for customers to accurately estimate their monthly CargoWise costs.  A per job charging model provides clarity, predictability and a more transparent link between transaction activity and cost.
  • Ability to pass through certain CargoWise Transaction Fees to customers: The CargoWise Value Pack Transaction Fees for the Forwarding Value Pack and Customs Broker Value Pack are designed to enable automatic recovery from your customer (the importer/exporter).  Under the default setting in CargoWise, these fees will be passed through to your customers as a disbursement, appearing as the ‘CargoWise Automation Fee’ on your customer’s invoice. Because disbursements typically post to balance sheet accounts rather than directly through the P&L, passing on CargoWise costs to your customers may positively impact your margins. This approach reflects the CargoWise Value Pack’s goal of keeping pricing simpler, more predictable, and tightly linked to operational value. However you retain the discretion to modify this disbursement to align with your organization’s billing practices should you wish.  Doing so will mean these expenses are booked through your P&L as an expense and will not be disbursed to your customers.
  • Access to new features and AI capabilities: You will get access to many new features that we believe will enhance operational efficiency and customer experience over time (making it better and lower cost in the long run for both you and your logistics customer). The simplified billing model and bundling of features will make it easier for customers to use more of the system without facing additional per-feature or per-use charges. This is intended to support broader adoption of available functionality, which in turn helps drive higher operational efficiency and reduces risk. Many forwarders already gain tangible value from using these features, and removing cost barriers is expected to help more customers realize similar benefits over time. In addition, AI tools have been made available from 1 December 2025, and our Agentic AI Workflow Engine and AI Management Engines capabilities will roll out over the coming months. Together, these AI tools may help you to automate many tasks that are currently performed manually, enabling your operations to be more efficient, productive and much more scalable. These AI features may drive a significant labor reduction in your workforce over time.

There are four different CargoWise Value Packs which you can access:

  • Forwarding Value Pack: Includes all freight forwarding and related customs procedures, including formal import and export customs procedures.
  • Stand-Alone Customs Formal Entry/ Customs Broker Value Pack: Includes all formal import and export customs-related features.
  • Contract Warehouse Manager Value Pack: Includes Contract (Product based), eCommerce and Duty Deferral Warehouses, and all related features.
  • Land Transport Value Pack: Includes all capabilities related to land transport.

The modules, functions and features which are included in the CargoWise Value Packs can be found on the CargoWise Value Pack features page. 

For current pricing for the CargoWise Value Packs, please refer to our Community Pricing page. 

The CargoWise Value Pack model moves pricing from the prior STL model to a published community model that charges per eligible logistics transaction. Current prices are published on the Community Pricing page.

It’s designed to be simpler to understand, easier to predict, and more transparently linked to the value created in day‑to‑day operations.

Under the default configuration, the CargoWise Value Pack Transaction Fees are presented as a pass‑through disbursement on the logistics customer’s invoice as the ‘CargoWise Automation Fee’ for two packs: Forwarding and Stand‑Alone Customs Formal Entry/Customs Broker.

This structure and default configuration is designed offer a convenient option to pass on CargoWise costs potentially having a positive impact on your margins. In short, it makes it straightforward for forwarders and brokers to recover technology costs precisely at the point where value is delivered. You retain the ability to modify this disbursement to align with your organization’s billing practices should you wish.  Doing so will mean these expenses will not be automatically disbursed to your customers.

Other packs such as Contract Warehouse Manager and Land Transport do not push charges to the customer invoice by default.

You can view pack-by-pack inclusions on the Value Pack features page. Our approach is intentionally inclusive: most forwarding and formal customs capabilities are included at no additional charge, with only a small set of Excluded Items and Optional/Premium Services billed separately. In addition, you’ll gain access to a growing set of features designed to enhance operational efficiency and customer experience over time – meaning better outcomes and lower long-run costs for you and your logistics customer. 

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Maximize Value Across Your Supply Chain

Let us show you how our new pricing model can transform your operationsLet us show you how our new pricing model can transform your operations