Streamline customer support with automation and insight
Web-based portal
Manage customer support interactions in a single place, so communication is more seamless, consistent and efficient.
Workflow automation
Assign tickets to the right person or team and use triggers and events to initiate a support workflow based on pre-packaged or customized templates.
Customizable fields
Customizable form and ticket fields make it easy to gather the right information from your customers up front.
Digital tools
Use digital tools such as eDocs and eConversations for managing, responding and solving support requests more efficiently.
Support data analytics
Use insights to better understand your customers, measure your operational efficiency and increase profits
Talk to an expert
See how leading logistics companies are streamlining their operations with CargoWise - and explore how you can achieve the same advantages.