Automate repetitive tasks, escalations and notifications to increase speed and reduce errors. Free your staff to focus on high-value work that matters most to your business.
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Keep on top of who’s doing what and use dynamic routing to reassign work to team members with capacity, so you’re always one step ahead.
Build step-by-step processes – incorporating milestones, exceptions and triggers – so your team knows what they should be focusing on and can see what’s coming up next.
Set schedules and configure alerts to notify you if milestones or events don't happen on time, allowing you to react to potential delays. Alerts can be assigned by modes of transport, client location and much more.
Control the steps required to on-board new customers, so you can be confident their information is valid from day one.
Every job, process and step can be fine-tuned and configured, right down to screen layouts and data entry fields.
View a full log of every exception, both current and historical, to better analyse your business performance and stay on top of any issues.